- Electronic Servitor Publication Network is a technology-oriented digital engagement and activation company
- The company has developed and is commercializing its Digital Engagement Engine(TM), which helps companies elevate digital content and drive better digital interactions within current and new communities
- Customer experience experts agree that companies need to embrace technologies to maximize customer satisfaction and methodically cultivate superior end-to-end CX capabilities
- Using its sophisticated technology stack, employed as a managed service, XESP helps companies build end-to-end capabilities that allow them to win and maintain customers in the present, while capturing future opportunities
Customer experience is the process of measuring, analyzing, enhancing, and delivering superior customer interactions with a brand or business (https://ibn.fm/LC8zk). As such, companies need to pay attention to the full customer experience (“CX”) in order to unlock short-term profitability and also build long-term sustained advantage. This is seen as requiring a carefully crafted and orchestrated CX approach, a survey by consulting firm BCG reveals (https://ibn.fm/TjfW6).
BCG, which interrogated digital transformations at major organizations globally, established that companies leading in CX created 55% more value, recorded 190% higher revenue growth, and witnessed 70% higher customer loyalty than competitors that did not invest in CX. Furthermore, according to the…
NOTE TO INVESTORS: The latest news and updates relating to XESP are available in the company’s newsroom at https://ibn.fm/XESP
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