Infobird (NASDAQ: IFBD), a business-to-business (“B2B”) artificial intelligence (“AI”) solutions company, recently announced the successful implementation of its intelligent quality inspection software-as-a-service (“SaaS”) solution with one of the leading fintech companies in China. Infobird designed and developed the system for the company upon researching and analyzing its customer service business scenarios. It then built a flexible multi-dimensional quality inspection model. A recent article reads, “The Infobird client has greatly advanced its customer service quality inspection from manual inspection by random sampling to automatic inspection, resulting in a multitude of benefits in the form of a 100% quality inspection coverage rate with improved managerial efficiencies. The employment of the SaaS system led to cutting down of services of quality inspectors, resulting in cost curtailment. The quality inspection efficiency also increased by more than 100 times.”
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About Infobird Software Co. Ltd.
Infobird, headquartered in Beijing, China, is a software-as-a-service provider of innovative AI-powered or enabled customer engagement solutions. For more information about the company, visit www.Infobird.com.
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