Horizn, the leading digital adoption platform designed exclusively for banks and financial service institutions, this morning announced that it will launch its new suite of Digital Ambassador Tools at the FinovateSpring 2019 conference in San Francisco taking place from May 8 to 10, 2019. The Digital Ambassador Tools are designed to recognize, engage and scale digital ambassador programs to support innovation, transformation and digital adoption with employees, customers and the public. “As the branch of the future evolves with digitalization, frontline employees need to be equipped to expertly help customers with new digital products. Digital Ambassadors play a critical role in driving the awareness and use of digital technology in-branch and within the call center,” Horizn Founder and CEO Janice Diner stated in the news release. “The Horizn Digital Ambassador Tools help track desired digital ambassador behaviors like peer training, continuous learning, customer demos and shares. Engagement tools for ambassadors include activities like polls, chat, awarding ad-hoc points and running a digital team huddle.”
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Horizn helps financial institutions get ready for the digital customer in an environment where digital transformation and rapid launch of innovation are the norm. The award-winning Horizn platform focuses on directly equipping both frontline employees and customers with the knowledge needed to improve the customer experience and dramatically increase digital adoption across all channels. The Horizn suite of products helps banks distribute product knowledge across multiple touch points, with employees, with customers in-branch, via call centers, directly to customers on bank’s website, with SEO, in chatbots, and with other marketing activities. Horizn proprietary learning technology combines a simulator micro-learning methodology with both gamified principles and advanced analytics. For more information, visit the company’s website at www.Horizn.com.
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